COURIER CONNEXION (PTY) LTD
USER INSTRUCTIONS, TERMS AND CONDITIONS
Trading as CCX (Courier Connexion)
Version 14.0 | Effective date: 26 August 2026
Website: www.courierconnexion.com
IMPORTANT: These User Terms are intended to regulate access to and use of the CCX platform and the services made available through it. They must be read with the applicable quotation, shipment booking, prohibited goods schedule, privacy notice and any additional terms presented to you before a transaction is concluded.
1. Definitions and interpretation
1.1 “CCX”, “we”, “us” or “our” means Courier Connexion (Pty) Ltd, registration number 2021/996068/07, trading as CCX (Courier Connexion).
1.2 “you” or “your” means a person or entity that accesses or uses the CCX website, platform or services, including a registered user and, where applicable, the person who books or pays for a Courier Service.
1.3 “Courier Service” means a collection, transport and/or delivery service made available through the CCX platform and performed by a Courier Service Provider.
1.4 “Courier Service Provider” means an independent third-party courier or logistics provider selected or made available through the CCX platform.
1.5 “CCX Service” means the technology and intermediary service operated by CCX through which users may obtain quotations, request Courier Services, receive booking information and make payments.
1.6 “Content” means text, software, data, icons, graphics, images, sound, trade names, logos, designs, trademarks, service marks and other material made available through the CCX platform.
1.7 “Platform” means the CCX website and any associated web-based application or functionality made available by CCX.
1.8 “Personal Information” has the meaning given to it in the Protection of Personal Information Act 4 of 2013 (“POPIA”).
1.9 “Prohibited Goods” means goods or items that may not be tendered for carriage through CCX, whether because they are prohibited by law, unsafe, restricted by a Courier Service Provider, or listed in CCX’s current Prohibited Goods Schedule.
1.10 “Terms” means these User Instructions, Terms and Conditions, together with any documents expressly incorporated into them.
1.11 “Writing” includes a legible electronic record capable of being stored and reproduced, unless applicable law requires a different form.
1.12 Unless the context indicates otherwise, words importing the singular include the plural and vice versa; a reference to legislation includes amendments and replacement legislation; and headings are for convenience only.
2. Scope and acceptance
2.1 These Terms govern your use of the Platform and CCX Service and, where applicable, the arrangements made through the Platform for Courier Services.
2.2 By registering, placing a booking, making a payment, or continuing to use the Platform after being given a reasonable opportunity to review these Terms, you agree to be bound by them.
2.3 If you do not agree to these Terms, you must not register for or use the CCX Service.
2.4 Where a quotation, booking confirmation or additional service-specific terms conflict with these Terms, the service-specific terms will prevail only to the extent of the conflict and only for that transaction.
3. Nature of the CCX Service
3.1 CCX operates an electronic platform that facilitates access to third-party Courier Service Providers in South Africa and, where offered, other destinations.
3.2 Unless expressly stated otherwise in writing for a particular service, CCX acts as an intermediary and does not itself undertake physical collection, carriage or delivery of consignments.
3.3 The Courier Service Provider is responsible for accepting or declining a booking and for performing the physical Courier Service.
3.4 A booking is subject to acceptance by the selected Courier Service Provider. A quotation is not, in itself, a guarantee that the Courier Service Provider will accept or complete the booking.
4. Registration and account security
4.1 Only registered users may book Courier Services through the Platform, unless CCX expressly permits otherwise.
4.2 You must provide information that is accurate, complete and current and must promptly update information that becomes inaccurate.
4.3 You must create and maintain secure login credentials. Your password must comply with the security requirements displayed by the Platform from time to time.
4.4 You must not share your credentials or permit unauthorised people to use your account.
4.5 You must notify CCX promptly if you suspect unauthorised access or use of your account.
4.6 You are responsible for activity conducted through your account, except to the extent that applicable law provides otherwise or the activity resulted from CCX’s failure to exercise reasonable security measures.
5. Booking a Courier Service
5.1 You must provide all information reasonably required to quote and perform the shipment, including collection and delivery addresses, parcel dimensions, actual and/or volumetric weight, description of contents, requested service, preferred dates and times, and any required commercial or customs documentation.
5.2 You are responsible for ensuring that the information supplied is accurate. Incorrect dimensions, weight, contents, addresses or service information will result in an additional penalty payment, surcharge, delay, cancellation or refusal of carriage.
5.3 The Platform may display one or more quotations from Courier Service Providers. You may select a quotation in accordance with the booking process.
5.4 A booking becomes binding when the Platform confirms the booking or otherwise indicates that the Courier Service Provider has accepted it.
5.5 Collection and delivery times are estimates unless the booking expressly states that a specific time is guaranteed.
5.6 You must package the consignment appropriately for transportation handling and in accordance with applicable law and the Courier Service Provider’s requirements.
6. Prohibited and restricted goods
6.1 You may not book or tender Prohibited Goods for carriage.
Prohibited goods schedule includes restricted, dangerous and hazardous goods:
6.2 You must not misdescribe, conceal or falsely declare the contents, value, weight or dimensions of a consignment.
6.3 CCX and/or the Courier Service Provider may refuse, suspend, inspect, return, isolate or dispose of a shipment where reasonably necessary because it appears to contain prohibited, dangerous, unlawful or inadequately declared goods, subject always to applicable law.
6.4 You are responsible for any loss, cost, fine, penalty, damage or third-party claim caused by your breach of this clause, to the extent permitted by law.
7. Quotations, prices and payment
7.1 Quotations are based on the information supplied by you and the rates and service conditions applicable at the time of the quotation.
7.2 Unless expressly stated otherwise, a quotation may be adjusted where the actual or verified dimensions, weight, volumetric weight, destination, service requirements, customs requirements or other material information differs from the information supplied.
7.3 Where an additional amount becomes payable, CCX will, where reasonably practicable, notify you of the revised amount and obtain your approval before charging the additional amount, unless the amount is already authorised under the booking terms or applicable law permits otherwise.
7.4 Prices will be displayed in South African Rand unless otherwise stated and will identify VAT and other mandatory charges where applicable.
7.5 You authorise CCX to process payment through the payment method selected by you for amounts properly due under the booking.
7.6 Payment processing may be performed by a third-party payment service provider. That provider’s applicable terms and privacy notices may also apply to payment processing.
7.7 You must not use a payment method fraudulently or without authority.
8. eWallet balances
8.1 Where CCX offers a prepaid eWallet, the balance may be used only for eligible transactions and subject to the rules displayed when funds are loaded or used.
8.2 Where an eWallet constitutes a prepaid credit, voucher, it will expire 12 (twelve) months after the transaction date.
8.3 CCX will not permit an eWallet balance to be transferred, redeemed or refunded.
9. Cancellation, failed shipments and refunds
9.1 Cancellation requests must be made through the Platform or by contacting CCX using the published support channels.
9.2 A cancellation charge may apply where a Courier Service Provider has already been dispatched, has incurred a non-recoverable cost, or has collected the consignment, provided the charge is lawful, reasonable in the circumstances and was disclosed before the transaction where required by law.
9.3 Refunds, where due, will be processed by crediting your eWallet. If you do not have an eWallet account, one will automatically be created for you.
9.4 A failed or delayed shipment does not automatically entitle either party to a full refund. The outcome depends on the applicable Courier Service Provider terms.
10. Your obligations
10.1 You warrant that you have authority to enter into the transaction and to tender the consignment for carriage.
10.2 You must comply with all applicable laws, customs requirements, export and import requirements, and Courier Service Provider requirements.
10.3 You are responsible for providing correct addresses, contact details, access instructions and required documentation.
10.4 You must not use the Platform for unlawful purposes, fraud, harassment, interference with the Platform, unauthorised access, malware distribution, phishing, spoofing, hacking, spamming or any comparable activity.
10.5 You must not reverse engineer, copy, modify, scrape, reproduce, distribute or commercially exploit the Platform or its Content except to the extent permitted by law or with CCX’s written consent.
11. CCX’s rights
11.1 CCX may suspend or terminate access where reasonably necessary to protect the Platform, users, Courier Service Providers or CCX, to investigate suspected fraud or unlawful conduct, or where you materially breach these Terms.
11.2 Where reasonably practical, CCX will notify you of a suspension or termination and the reason for it, subject to security, legal and operational considerations.
11.3 CCX may modify, suspend or discontinue features of the Platform, provided that this does not unlawfully deprive you of rights already acquired under a confirmed transaction.
12. Courier Service Providers and third parties
12.1 Courier Service Providers are independent third parties unless expressly stated otherwise.
12.2 The Courier Service Provider is responsible for the physical performance of the Courier Service, subject to the applicable contract, law and any rights the user may have against CCX.
12.3 CCX may provide information supplied by Courier Service Providers but does not guarantee the accuracy of every third-party statement, rate, availability indication or estimated delivery time.
12.4 Third-party websites and payment services are governed by their own terms and privacy notices.
13. Liability and risk allocation
13.1 You use the Platform subject to the risks ordinarily associated with internet and electronic services, including temporary interruption, network failure and third-party outages.
13.2 To the maximum extent permitted by law, CCX will not be liable for loss caused solely by the acts or omissions of an independent Courier Service Provider, third-party payment processor, telecommunications provider or other third party, except where CCX is itself legally responsible for the loss.
13.3 Subject to clause 13.3, CCX’s liability for a claim arising solely from the operation of the Platform, and not from the physical carriage of goods by a Courier Service Provider, will be limited to the amount paid by you to CCX for the relevant Platform service during the three months preceding the event giving rise to the claim, or R1,000, whichever is greater, unless applicable law requires a different result.
13.4 CCX will not be liable for indirect, incidental or consequential loss, loss of profit, loss of revenue or loss of business opportunity, except to the extent such exclusion is prohibited by law.
13.5 You indemnify CCX against third-party claims, losses and reasonable costs arising from your unlawful use of the Platform, fraudulent conduct, misrepresentation of a consignment, or tendering of Prohibited Goods, to the extent caused by your conduct and permitted by law.
14. Warranties and availability
14.1 The Platform is provided on an ongoing basis subject to maintenance, upgrades, outages and events beyond CCX’s reasonable control.
14.2 CCX does not warrant that the Platform will always be uninterrupted, error-free or available at every location or on every device.
14.3 CCX will use reasonable care and skill in operating the Platform and will take reasonable measures to address material faults brought to its attention.
14.4 Nothing in this clause limits any implied warranty or statutory right that cannot lawfully be excluded.
15. Force majeure
15.1 Neither party will be liable for delay or failure to perform an obligation to the extent caused by an event beyond that party’s reasonable control, including severe weather, flood, fire, epidemic, civil disorder, industrial action, war, terrorism, governmental action, infrastructure failure, load-shedding, telecommunications failure or other comparable event.
15.2 The affected party must take reasonable steps to mitigate the effects of the event and resume performance as soon as reasonably practicable.
15.3 Force majeure does not remove a right to a refund or other remedy where such right is imposed by applicable law.
16. Intellectual property
16.1 CCX and/or its licensors own or control the intellectual property rights in the Platform and Content, except third-party material identified as belonging to others.
16.2 You receive a limited, non-exclusive, non-transferable right to use the Platform for its intended purpose and in accordance with these Terms.
16.3 Nothing in these Terms transfers ownership of intellectual property to you.
17. Privacy and personal information
17.1 CCX processes Personal Information in accordance with POPIA and its applicable Privacy Notice.
17.2 CCX may process information reasonably required to register users, provide quotations and Courier Services, process payments, communicate with users, prevent fraud, maintain security, comply with legal obligations and otherwise conduct its legitimate business activities, subject to applicable law.
17.3 Personal Information may be shared with Courier Service Providers, payment processors, technology and hosting providers, professional advisers, service providers and competent authorities where lawful and necessary.
17.4 CCX will apply reasonable technical and organisational measures to protect Personal Information against unlawful access, loss or misuse, while recognising that no internet transmission can be guaranteed completely secure.
17.5 Direct marketing by electronic communication will be conducted in accordance with POPIA, including applicable consent and opt-out requirements.
18. Cookies and technical information
18.1 CCX may use cookies and similar technologies to operate the Platform, remember preferences, maintain security, analyse usage and improve services.
18.2 Where required by law, CCX will obtain consent for non-essential cookies and provide appropriate information about their purpose.
18.3 CCX may process technical information such as IP addresses, device information, browser information and usage logs for security, diagnostics, analytics and legal compliance, subject to POPIA.
19. Electronic communications and contracting
19.1 The parties agree that electronic communications, records, confirmations and data messages may be used to conclude and evidence transactions, to the extent permitted by the ECT Act.
19.2 An electronic acceptance, click, booking confirmation, payment or other electronic act may constitute acceptance where the Platform clearly presents the relevant terms and provides a reasonable opportunity to review them.
19.3 CCX may retain electronic records of bookings, quotations, payments, communications and acceptances in accordance with applicable law.
19.4 A data message will be regarded as being received in accordance with the ECT Act and any specific communication procedure displayed by CCX.
20. Notices
20.1 CCX’s legal and administrative address is: Postal: P.O. Box 1171, Gallo Manor, Sandton, Gauteng, 2052; Physical: 11 Satara Avenue, Gallo Manor, Sandton, Gauteng, 2191.
20.2 Customer notices may be sent to the email address or other electronic contact details associated with the user’s account, unless applicable law requires another method.
20.3 Legal notices to CCX must be delivered to its physical address or sent to the legal/contact email address published by CCX for that purpose.
21. Complaints and dispute resolution
21.1 Complaints should first be submitted to CCX through connect@courierconnexion.com, or through any updated support channel displayed on the Platform.
21.2 CCX will endeavor to acknowledge and resolve complaints within a reasonable period, taking account of the nature and urgency of the complaint.
21.3 Subject to mandatory statutory rights, the parties may agree to refer a commercial dispute to arbitration in South Africa under rules agreed between them. A party may seek urgent or interim relief from a competent court.
21.4 These Terms are governed by the laws of the Republic of South Africa, subject to any mandatory consumer or other statutory jurisdictional rule.
22. Legal costs
22.1 Each party will bear its own legal costs unless a court, arbitrator or other competent forum makes a different order. Nothing in these Terms creates an automatic entitlement to attorney-and-own-client costs.
23. Assignment
23.1 You may not cede, assign or transfer your rights or obligations under these Terms without CCX’s prior written consent, except where permitted by law.
23.2 CCX may cede or transfer its rights and obligations to an affiliate, successor or purchaser of the relevant business, provided that this does not unlawfully prejudice your rights.
24. Variation
24.1 CCX may amend these Terms from time to time to reflect changes in the Platform, services, law, security requirements or business operations.
24.2 The latest version will be made available on the Platform and will identify its effective date.
24.3 Material amendments affecting existing consumer rights or confirmed transactions will not apply retrospectively where doing so would be unlawful or unfair.
25. General
25.1 If any provision is invalid, unlawful or unenforceable, it will be severed or read down only to the extent necessary, and the remaining provisions will continue in force.
25.2 No waiver is effective unless given by the party entitled to the right, and a failure or delay in exercising a right does not constitute a waiver.
25.3 If there is a conflict between these Terms and a mandatory provision of South African law, the law prevails.
25.4 Provisions which by their nature are intended to survive termination, including intellectual property, payment obligations, liability, indemnities, privacy obligations and dispute provisions, will survive termination.